Privacy Policy
Legal Eagle Protection Group
ABN 21 919 066 349
Updated 10 June 2026
This Privacy Policy explains how Legal Eagle Protection Group collects, holds, uses and discloses personal information, and how individuals may access and correct their personal information or make a privacy complaint. We are committed to protecting your personal information and handling it responsibly and in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What personal information we collect
The personal information we collect will depend on the nature of our dealings with you. It may include your name, address, email address, telephone number, date of birth, Government issued identification document information ( Such as Drivers Licence, passport, Medicare Card or other ID document numbers), biometric Information ( such as facial Image or short video used to verify your identity, billing and payment details, details about legal matters you ask us to assist with, documents you provide to us, and other information relevant to the services we provide.
We may also collect limited technical information when you interact with our website, such as IP address, browser type, device information, pages visited, and the date and time of access.
We will only collect personal information that is reasonably necessary to carry out our business activities.
Why we collect personal information
We collect, use and disclose your personal information to :-
- Verify your identity
- Provide and manage our services to you
- Communicate with you about your matter and account with us
- Meet our legal and regulatory Obligations, including anti-money laundering and counter-terrorism financing ( AML/CTF) requirements
- Detect and prevent fraud, and keep our systems secure
- Improve our services
How we collect personal information
We generally collect personal information directly from you when you contact us, engage our services, complete forms, communicate with us by phone, email or through our website, or otherwise provide documents or information to us. In some circumstances, we may collect personal information from third parties where authorised or required, such as from courts, counterparties, government agencies, service providers, or other persons involved in your matter.
How we use personal information
- providing legal and related services;
- communicating with clients, prospective clients and other parties;
- verifying identity and carrying out client intake and onboarding processes;
- managing payments, billing and administration;
- complying with legal, regulatory and professional obligations;
- maintaining records and improving our services, systems and website; and
- sending updates or marketing communications where permitted by law.
Disclosure of personal information
We may disclose personal information to identity verification providers including APPLYiD and its authorised sub-providers, Commonwealth and State Authorities barristers, experts, courts and tribunals, government authorities, title offices, counterparties and their representatives, document management providers, IT and cloud service providers, payment processors, professional advisers, insurers, employees ( on a need to know basis) and other service providers where reasonably necessary for our business operations or the conduct of your matter. We may also disclose personal information where you have consented or where disclosure is authorised or required by law.
Website, cookies and online services
Our website may use cookies and similar technologies to improve website performance, understand website usage and support site functionality. You can usually control cookies through your browser settings, although disabling cookies may affect how the website functions. Where we use third-party tools for website hosting, analytics, forms or communication, those providers may process information on our behalf in accordance with their own terms and privacy practices.
Storage, security and retention
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Personal information may be stored in electronic systems, cloud services and physical files. We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to comply with legal or professional obligations, and to resolve disputes or enforce our agreements. When information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate.
Access and correction
You may request access to the personal information we hold about you and ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before processing your request. In some cases, the law may permit us to refuse access or correction, in which case we will explain the basis for that decision where required.
Privacy complaints
If you have a question or complaint about how we handle your personal information, please contact us using the details below. We will consider your enquiry or complaint and respond within a reasonable time. If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner at oaic.gov.au
Contact us
Privacy Officer
Legal Eagle Protection Group
Email: help@legaleaglepg.com.au
Phone: 0481 391 900
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our legal obligations, business practices or website functionality. The current version of this policy will be made available on request and may also be published on our website.